At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.

We are looking for a Product Manager to join our team of around 1,700 people worldwide and help us power up the traveller’s journey for millions of holidaymakers.
If you are passionate about building impactful internal tools, leveraging AI, and transforming operational processes, keep on reading — you might be the perfect fit for this role.

The job in brief:

Job Title - Product Manager – Post Sales Operations
Working model - remote from Romania
Team - you will join the Product Customer Service team within the Product department
Level - Professional
Location - Romania
Contract - Full time (36 h/week)
Travel time required - Only a few times a year

What your impact will be:

You will be the key driver behind the technology that empowers our Sales and Post-Sales agents. Your ultimate goal will be to build tools that simplify their daily work, directly improving the experience we deliver to our travellers.

While we operate in a dynamic environment where priorities can evolve, your primary focus will be leading a zero-to-one transformation initiative: building a brand-new, AI-ready Backoffice and CRM from scratch. This requires both strategic vision and the ability to execute through a pragmatic, step-by-step approach.

What You Will Need to Solve:

Lead a zero-to-one transformation:

Own and drive the creation of a brand-new, AI-ready Backoffice and CRM from scratch
Lead discovery activities to define the “as-is” vs “to-be” operational model
Challenge and deprecate legacy processes to enable a modern, scalable platform

Drive AI and automation initiatives:

Identify and implement opportunities to leverage AI (GenAI/LLMs) and automation
Improve agent productivity and reduce manual workload
Contribute to building smarter, more efficient operational workflows

Own product strategy and roadmap:

Define and execute a clear, value-driven roadmap for post-sales tools
Break down complex initiatives into iterative, high-impact releases
Continuously adapt priorities based on business needs and product insights

Enhance the post-sales ecosystem:

Identify opportunities across the entire post-sales journey
Contribute to the broader Product Customer Service strategy
Ensure alignment between tools, processes, and customer experience

Collaborate with stakeholders and teams:

Work closely with engineering, operations, and customer service teams
Translate business needs into clear product requirements
Ensure delivery of scalable, reliable, and user-centric solutions

Product Manager – Post Sales Operations

About the role