Do you want to drive technical support, customer relations and service development in an international environment? As a Regional Product Support Manager, you will play a key role in ensuring customer satisfaction, developing regional business and leading technical support for our lift trucks.
The role combines technical expertise, customer interaction and leadership, with a strong focus on building long-term relationships and driving growth.
This is a European role, and the position can be based anywhere in Europe. Living close to a major airport is an advantage due to frequent travel within the region.
Your main responsibilities
Technical support & customer relations
- Oversee and provide technical support and guidance to distributors and customers across the region
- Establish and maintain relationship with distributors, existing and new customers to enhance customer satisfaction.
Training & competence development
- Plan and deliver regional training for customers and distributors, both theoretical and hands-on.
- Ensure regional technical skills remain current with BU Lift Trucks’ latest product developments through ongoing training and support initiatives.
Quality & warranty
- Oversee warranty handling across the region, ensuring proper interpretation and processing
- Monitor and analyse customer satisfaction metrics, reporting findings to drive continuous improvement in product and service quality.
- Contribute to quality improvement by collecting and communicating deficiencies and deviations, contributing to global quality enhancement efforts.
Service & business growth
- Develop, harmonise, and expand regional service functions to secure long-term growth.
- Collaborate with the regional Frontline to address technical requirements, non-conformities, or customer satisfaction issues reported by customers or distributors.
Leadership
- Lead, motivate, and manage regional subordinates and co-workers, fostering a safe, collaborative, and positive work environment with a strong focus on customer satisfaction.
- Make authoritative decisions on regional service measures, actions, announcements, promotions, warranties/goodwill; in line with Lift Trucks policies.