POSITION SUMMARY
The Service Scheduler oversees delivery of service repairs, inspections, and preventative maintenance needs. This role is responsible for scheduling and dispatching Service field operatives, customer communication, and ensuring timely repair, inspections, and preventative maintenance of customer equipment.
RESPONSIBILITIES:
· Manage the schedule of service work for assigned customers and field operatives.
· Collaborate closely with Field Operations Managers to ensure timely and efficient resolution of customer needs to maintain high service standards and operational alignment.
· Maintain Planning Board in Siebel to ensure all internal stakeholders can view updated schedule. Proactively communicate with field operatives and local management as needed.
· Confirm material delivery with customer and arrange for necessary rental equipment, as well as subcontractors, as needed.
· Communicate with customers and internal stakeholders throughout projects regarding changes or updates.
· Provide Evergreen Agreement and breakdown quotes and follow up to secure purchase orders.
· Open service requests and schedule field operatives to respond to emergency breakdowns, as well as communicate costs appropriately to the customer.
· Monitor and communicate changes in agreement scope and profitability to relevant internal stakeholders.
· Gain a general understanding of the contents of all OSHA, ANSI, CMAA, HMI, NEC and other codes or regulations pertaining to the crane/hoist industry. Refresh and update knowledge periodically.
· Follow and assist in the enforcement of all safety rules and procedures including those established by the customer.
· Perform other duties as assigned.