Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
The Critical Facilities Engineer is a hybrid role responsible for ensuring continuous availability, safety, and performance of the data center. The position combines critical infrastructure operations (power/cooling/mechanical/electrical) with data hall operations (rack/stack, break-fix, hardware handling, remote hands, and customer support). This role supports uptime through proactive monitoring, preventive maintenance, incident response, and operational excellence across both facilities and IT equipment environments.
Responsibilities
Facility / Infrastructure Maintenance
Performs moderately difficult preventative and corrective maintenance checks on-site to facility components
Performs moderately difficult repairs, maintenance, installations and on-site inspections to facility systems. Supports energy efficiency measures
Monitors the Building Monitoring System (BMS) and resolves moderately difficult alarm issues issues that require judgement in resolving while following standard operating procedures
Operates and maintains plumbing, fire suppression, and safety systems
Operates critical infrastructures under the supervision of more senior technical staff
Normally receives little instruction on daily work, general instructions on newly introduced assignments
Vendor Support
Supports the work approval process for service providers on moderately difficult maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out. Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures
In cooperation with vendors, supports modifications to technical files for plants and equipment ensuring files and builds are up-to-date
Site Administration & Incident Support
Performs moderately difficult site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts
Identifies Single Points of Failure (SPOFs) and makes recommendations
Responds to all moderately difficult on-site incidents, including failures, problems and delays.
Uses substantial understanding in following operating procedures to support on-site administration
Work Orders & Additional Projects
Completes routine work requests and circuit installations.
Troubleshoots and maintains office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime.
Makes minor changes to mechanical, electrical and specialized systems, as directed.
Carries out infrastructure projects.
Collaboration
Collaborates with others to resolve moderately difficult facility incidents
Effectively collaborates within the department; may mentor team members on general maintenance activities
Provides stakeholders of inventory needs in order to maintain optimal stock levels of critical parts and equipment
May recommend infrastructure projects
Customer Asset Support
Installs and deinstalls cross connects, cages, cable distribution trays, cabinets, and cable management/support systems to align with fulfillment lead time standard for customer; performs tape changes and backup
Installs hardware and patching (“rack and stack”)
Conducts audits, cage cleanups and other customer specific requests
Supports Customers on site through escorts, access control, and remote support Monitors stock levels and proactively addresses needs for reordering of materials Responds to and troubleshoots issues and incident in alignment with commit compliance and SLAs; ensures complex or unique issues are escalated and communicated appropriately
Ensures any necessary reporting is complete and accurate
Workflow Management
Manages workflow and task inboxes, including approvals, rejections, and follow ups on Smart Hands, Trouble Tickets, Escorts, Incidents, and other ticket centered work
Provide onsite support via fulfillment activity in a timely manner based on customer’s requirement
Manages customer requested maintenances, ensuring resource availability or negotiate suitable time to carry out
Manages installation time expectations on new deployments and existing alterations.
Prioritizes work effectively
Reviews inbox and redirects work to appropriate teams; may also action on work as appropriate depending on resources available (i.e., custom orders and new cage builds)
Collaboration and Teamwork
Supports and partners with other Equinix key stakeholder teams on projects as directed
Coordinates, manages, and oversees vendors for various Data Center related projects
Coaches and directs new hires to bring them up to speed (“buddy role”)
Collaborates with customers directly and remotely
In large metros, partners with other sites on large projects or campus connections, interbuilding migrations, and resource sharing
Provides support via escalation or dispatch on BMS alarms (secondary support when Data Center Engineers are not on site)
Provides general Data Center housekeeping to ensure upkeep and professional environment of Data Center
What we’ll expect from you:
Qualification in Electrical / Mechanical Engineering
5+ years of experience working as a Data Center Critical Facilities Engineer in a data center
Excellent knowledge of critical infrastructure i.e., UPS, generator, BMS, chillers, life safety systems
Ability to clearly communicate with the customer
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.