Sales Development Representative

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a fast-scaling home services company focused on maximizing revenue performance and operational efficiency. With strong lead generation already in place, they are investing in improving follow-up processes to ensure all opportunities within the pipeline are effectively managed and converted.

Location

Fully remote | 9 AM - 5 PM EST

Role Overview

The Sales Development Representative (SDR) will be responsible for following up with inbound leads and unsold estimates to convert existing opportunities into booked jobs. This role is focused on consistent outreach, strong communication, and driving revenue through effective follow-up, ensuring no opportunities are lost within the pipeline.

Key Responsibilities

Lead Follow-Up & Pipeline Management

• Follow up with unsold estimates, missed inbound calls, and existing leads within the pipeline

• Re-engage dormant opportunities and move them toward conversion

• Maintain consistent and timely communication with prospects

Outbound & Inbound Outreach

• Conduct outreach via SMS platforms such as Chirp, phone calls, and email follow-ups

• Personalize communication to increase engagement and response rates

CRM Management & Tracking

• Maintain accurate records within ServiceTitan

• Track all interactions, follow-ups, and lead progression

• Ensure the pipeline remains organized, clean, and up to date

Performance & Reporting

• Track key metrics including contact rates, conversion rates, and booked jobs from follow-up efforts

• Identify opportunities to improve follow-up effectiveness and conversion performance

Collaboration & Execution

• Work closely with internal teams to align on messaging and outreach timing

• Support improvements in follow-up processes and workflows

Qualifications

Experience

• 3+ years of experience in sales development, lead follow-up, or customer-facing roles

• Experience working with inbound leads and managing pipeline follow-up

Skills

• Strong communication and interpersonal skills with the ability to build rapport quickly

• Comfortable conducting outreach via phone, SMS, and email

• Strong organizational skills and attention to detail

• Results-driven mindset with a focus on conversion and revenue impact

• Consistent, proactive, and disciplined approach to follow-up

• Ability to operate effectively in a fast-paced environment

• Fluent English, both written and verbal

What Success Looks Like

• Increased conversion rates from unsold estimates

• Consistent and timely follow-up across all leads

• Improved pipeline organization and visibility

• Measurable growth in booked jobs and revenue

Opportunity

This is a high-impact role within a growing company where your work directly contributes to revenue performance. You will play a key role in optimizing follow-up processes and converting opportunities, with clear visibility into your impact in a results-driven environment.

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form

• Record a video showcasing your skill sets