Move across assigned cinema locations to provide hands-on support and real-time coaching to teams.
Support Cinema Managers and Team Leads to translate training into daily operational behaviors.
Reinforce Filmhouse DNA, service culture, and brand standards through continuous engagement on the field.
Act as a trusted L&D partner to operations, supporting performance improvement at site level.
Conduct regular site visits to monitor adherence to guest service standards, operational processes, and compliance requirements.
Observe team performance to identify skill gaps, behavioral gaps, and service inconsistencies.
Evaluate the effectiveness of deployed learning interventions in real work environments.
Track and report trends in performance, recurring issues, and capability gaps across assigned locations.
Support the rollout of all learning programs, tools, and initiatives designed by the L&D function.
Ensure consistent execution of onboarding, refresher, and on-the-job training across all cinemas.
Work closely with the L&D Lead to provide field insights that inform learning design and improvements.
Support new cinema openings through on-ground training coordination and operational readiness.
Champion and embed the Filmhouse culture, values, and service philosophy across all locations.
Ensure teams consistently deliver expected guest experience standards.

Learning & Development Officer