**Key Responsibilities:**
**People Management**
- Inspire and develop the Reception team to deliver professional service and foster genuine teamwork
- Resolve guest queries and complaints swiftly to maintain satisfaction
**Financial Management**
- Identify cost-effective resource solutions and share best practices with the team
**Operational Management**
- Orchestrate daily front office operations, including guest check-ins, check-outs, room bookings, and enquiries
- Maintain Front Office records, shift reports, and documentation of hotel functions
- Uphold service standards in line with our Procedures & Standards Manual
- Partner with other departments, particularly Housekeeping, to resolve operational challenges
- Flag matters impacting the hotel's interests to Management
**Hygiene, Personal Safety & Environment**
- Maintain clean and inviting workplace and storage areas
- Champion safety guidelines and security protocols
- Support environmental commitments including energy saving, recycling, and waste management