Guest Reception and Access Management
Monitors and controls access to the hotel premises, including verifying identification and issuing credentials to visitors and external suppliers.
Provides support to colleagues across the hotel, especially during high-traffic or busy periods, as long as it does not interfere with primary duties.
Manages the distribution and custody of staff and master keys, maintaining a strict record of all movements.
Controls barriers and access points to the hotel, including employee entrances, parking areas, and the loading dock.
Frequently remains present in high-traffic areas such as the lobby, restaurant outlets, and hotel entrances to assist with guest flow, provide directions, and support operational teams.
Conducts parking area inspections, keeping a daily record of vehicles on property and coordinating with the front office to identify any irregularities.
Identifies and reports maintenance issues or damages observed during the shift.
Incident Prevention, Evacuation and Emergency Situations
Responsible for monitoring the fire alarm control panel, reporting alarms and coordinating with relevant departments.
Has detailed knowledge of the fire panel system, alarm types, and affected zones, enabling appropriate response actions.
Is fully familiar with the Hotel Emergency and Self-Protection Plan and all emergency response protocols.
Understands roles, procedures, and the reporting chain for different incidents and emergency situations.
Forms part of the first response team together with the maintenance department, responding promptly to alarms and emergencies and coordinating with evacuation and intervention leaders when required.
Regularly checks emergency exits and evacuation routes to ensure they are unobstructed and in proper condition.
Trained in the use of firefighting equipment in all its forms.
Knowledgeable about ACCOR鈥檚 ALERT program and its emergency prevention modules.
Understands the reporting procedures for health and safety incidents within the hotel.
Investigates, documents, and reports any health and safety risks, such as blocked emergency exits or faulty firefighting equipment.
Assists in checking first aid kits and medical emergency supplies, reporting any replenishment needs to the T&C Department.
Acts as the first responder for first aid situations involving guests, visitors, or employees.
Trained in CPR and the use of automated external defibrillators (AEDs) available in the hotel.
Coordinates situations requiring medical emergency services, such as ambulances, in collaboration with the manager on duty or the hotel鈥檚 senior manager.
Assists the maintenance department with lock control and programming within the hotel when required.
Training, Development and Administration
Assists in the development and implementation of health and safety policies and procedures.
Plays a key role in evacuation training, emergency management, and response protocols.
Maintains continuous training in all areas related to their role, according to scheduled programs.
Collaborates with other departments to ensure a safe environment for all stakeholders.
Prepares and maintains records, reports, and documentation related to prevention activities.
Participates in ongoing health and safety training and stays updated on relevant prevention protocols and technologies.
Assists the Director of Rooms and the P&C Department in providing health and safety training to hotel staff.