The Prevention Leader is responsible for coordinating the activities of prevention officers and lifeguards. They monitor and patrol assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. They anticipate potential problems and respond to emergency situations when necessary.
Daily Tasks and Standards
Complies with the hotel鈥檚 policies, procedures, and service standards, as well as Fairmont standards.
Maintains positive relationships with guests and ensures the team is informed about the hotel鈥檚 services.
Stays updated on groups, events, VIP guests, and guest movements to ensure safety and comfort.
Conducts preventive patrols around the property and documents all actions taken.
Investigates incidents, theft, lost items, guest complaints, and risk situations, preparing detailed reports.
Coordinates first aid assistance and acts as the first contact during emergencies together with the Duty Manager.
Supervises the prevention and lifeguard team, organizes schedules, and manages department inventory.
Participates in group and event meetings and handles special guest requests.
Access Management and Reception
Controls access for visitors, suppliers, and staff, verifying identification and credentials.
Manages the custody and registration of master and staff keys.
Supervises employee entrances, parking areas, and the loading dock.
Supports operations in high-traffic areas such as the lobby and hotel entrances.
Performs parking inspections and reports any anomalies or facility issues.
Incident Prevention and Emergency Management
Monitors the fire alarm and control panel, reporting alarms and risk situations.
Applies the Hotel Emergency and Self-Protection Plan and all emergency protocols.
Is part of the first response team together with the maintenance department.
Checks emergency routes and exits to ensure they remain clear.
Trained in firefighting equipment, CPR, and the use of defibrillators.
Manages inspections of first aid kits and emergency medical supplies.
Coordinates external emergency services when necessary.
Assists maintenance with lock control and programming.
Training, Development and Administration
Participates in the development of health, safety, and prevention policies.
Coordinates and delivers training on evacuation procedures and emergency management.
Maintains records, reports, and prevention documentation.
Collaborates with other departments to ensure a safe environment for guests and staff.
Keeps updated through continuous training in safety protocols and technologies.