A rare opportunity has arisen at Fairmont St Andrews for a Lobby Ambassador to join our close-knit team!
The Lobby Ambassador's main responsibility is to provide a superior level of personalised service by ensuring every need, request, and desire of our guests is fulfilled with the utmost care, professionalism and dedication.
A little more about what you will be doing:
- Maintain regular attendance in compliance with Fairmont Standards as well as be available to work flexible shifts which would include but is not limited to : mornings, afternoons, evenings, weekends and holidays
- Be able to perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member
- Maintain good relationships with all important contacts both inside and outside of the resort
- Ability to answer all general inquiries on the resort and other entertainment, services, and tours in the surrounding areas
- The ability and willingness to adapt and adjust in order to satisfy guests needs
- Offer to handle special arrangements during guest stay; coordinate future visits
- Maintain database of guest preferences, habits, special dates
- Assist with additional Front Office/VIP Service tasks
- Actively participates in daily briefings and meetings
- Expected to conduct oneself in a discrete manner in all guest areas
- Ensures that the safety & confidentiality of all matters pertaining to guests and members are met in accordance with resort standards
- Complete projects in a timely manner as required by the Management Team
- Complete duties such as Valet parking, luggage assistance, greeting of guests, and shuttle bus