As a Welcomer at Pullman Ciawi Vimala Hills, you will be the first point of contact for our guests, creating a warm and personalized welcome experience. You play a vital role in delivering the brand鈥檚 promise of vibrant hospitality and ensuring a smooth arrival and departure process. You will anticipate guest needs, offer relevant recommendations, and create meaningful connections with every guest.
Key Responsibilities:
Greet and welcome all guests with warmth, professionalism, and a genuine smile.
Provide personalized check-in and check-out experiences.
Assist guests with inquiries, directions, and resort information.
Offer beverages or amenities upon arrival, depending on guest status or preferences.
Coordinate with Front Office, Concierge, and Guest Relations to ensure a seamless experience.
Maintain lobby presence and be readily available to assist or guide guests.
Promote hotel services, facilities, and ongoing promotions.
Handle guest feedback and resolve issues or escalate them appropriately.
Ensure guest preferences and special requests are recorded and communicated effectively.
Maintain a polished and professional appearance at all times, in line with brand standards.