Undertaking administrative duties such as answering hire enquiries, submitting payroll, creating staff rotas, and issuing contracts and invoices
Assist with box office sales and reporting, answering phone calls and customer service emails
Marketing events via social media and newsletters
Support the Theatre Manager with managing policies, ensuring that the theatre complies with all Health and safety and licensing as well as current legislation laws
Represent the Theatre Manager and their relevant legal duties
Deputise for the Theatre Manager when necessary
Event Duty Management
Manage performances and hires occurring within the theatre
Supervise the Front of House and Box Office staff, ensuring they provide excellent customer care and that all staff are fully briefed, trained and performing well in their roles
Maintain Accor/Pullman standards at all times - Report any issues or damage to the relevant hotel department/s
Ensure the safe and legal use of the building at all times
Evacuate the building calmly and efficiently, if required
Maintain positive working relationships with all hotel departments
Complete all Statutory training, including Fire, Health & Safety and Equality & Diversity online, according to deadlines set
Visiting Company Liaison
Welcome visiting company and briefing them on security, safety and the evacuation procedure
Supervise visiting companies/producers and manage their requirements and queries
Ensure production schedules are kept to, and any changes reported to Theatre Manager and relevant teams (Ie Bar & Catering).
Ensure the venue is returned to standard upon departure