Job Description

Maintain thorough knowledge of products for each treatment/therapy
Creates plan that assists guests with Yoga programs
Able to promote and sell all programs (classes, activities, retail sales & services) to groups, individuals, walk-in guests etc.
Maintain cleanliness and report any deficiencies of any spa equipment
Ensure the guest experience is relaxing and in accordance with the resort standards.
Ensure that equipment & facilities are in peak sanitary condition at all times
Deliver and collect linen inventory to and from Housekeeping on a scheduled basis
Ensure that inventory of all spa amenities and toiletries are well stocked at all times
Prepare products and treatment rooms according to specified guidelines and bookings
Direct guests to appointments and attend to their needs in every way possible
Assist guests with use of facilities such as sauna, steam, whirlpool etc.
Maintain locker rooms in a tidy manner. Check and clean lockers when needed
Maintain accurate records as required by hotel and government regulations
Understand and adhere to departmental emergency procedures and safety practices
Handle guests’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to Spa Manager
Assist in the operation of the spa department as required
Maintain complete knowledge of all hotel services/features

About AccorHotel

AccorHotel