Your Role in the Story
The Staff Accommodation & Facilities Manager plays a central role in shaping the daily living experience of LUURA鈥檚 employees. This position leads the endtoend management of all staff accommodation and associated facilities across the brand, ensuring that every team member lives in a safe, wellmaintained, welcoming, and wellorganized environment.
This role directly impacts employee wellbeing, smooth seasonal operations, and LUURA鈥檚 culture of community. By setting clear standards, implementing procedures, and ensuring consistent service quality, the Staff Accommodation & Facilities Manager creates a homeawayfromhome where our people can thrive.
Key Responsibilities
- Manage, execute and oversee room allocation, check-in/checkout processes before the season starts and once will kick off, occupancy planning, and rotation scheduling during season and as needed.
- Develop, implement, and monitor SOPs, rules of living, and accommodation compliance procedures.
- Maintain accurate records of residents, rooming lists, keys, inventories, and facility usage.
- Control and optimize accommodation capacity, ensuring efficient use of available space.
- Lead and support the teams responsible for staff accommodation (internal and external), ensuring smooth operations and consistent service standards. Align with department heads as needed.
- Oversee the cleanliness, safety, and maintenance of all staff accommodation buildings and common areas.
- Coordinate daily with Housekeeping and Maintenance teams to ensure standards are consistently met and resolve any unexpected issue.
- Conduct regular inspections and audits to ensure facilities meet LUURA鈥檚 operational, hygiene, and safety standards.
- Manage facility related supplies (linens, amenities, consumables) and ensure stock accuracy.
- Provide a warm and professional welcome to new arrivals, ensuring a smooth onboarding into accommodation.
- Serve as the primary point of contact for all accommodation and facility related queries.
- Address issues promptly, proactively, and with a problem-solving mindset.
- Support a positive living culture by reinforcing community guidelines and facilitating a respectful environment.
- Ensure adherence to LUURA accommodation policies, house rules, and health & safety requirements; propose corrective actions when and if needed.
- Coordinate with Security regarding CCTV access, safety protocols, and security checks.
- Ensure legal and operational compliance in all accommodation areas.
- Coordinate shuttle schedules and staff transportation needs in collaboration with the Cluster People & Culture Director.
- Support the sourcing, evaluation, and onboarding of additional housing when required (landlords, agencies, external partners).
- Track and report key operational metrics (occupancy, issues, inspections, maintenance requests).
- Provide regular status updates to senior management highlighting challenges, solutions, and improvement ideas.
- Identify opportunities to enhance living standards, cost efficiency, and overall employee experience.