Reporting to the Director of People & Culture, the People & Culture Manager supports the definition and implementation of the hotel’s People & Culture strategy, acting as a key partner to the leadership team and operational leaders. The role combines operational leadership, strategic support, and day-to-day departmental oversight, ensuring compliance with corporate policies, applicable labor laws, and the excellence standards of Fairmont Hotels & Resorts.
This position plays a critical role in labor relations management, Heartist experience, talent development, and the proper execution of People & Culture processes, acting as a substitute for the Director when required.
Key Responsibilities and Essential Functions
People & Culture Leadership and Operations
Support the Director of People & Culture in the planning, development, and execution of the annual P&C strategy.
Oversee daily departmental operations, ensuring a professional, confidential, and Heartist-focused service.
Lead, coordinate, and develop the P&C team, fostering a culture of high performance, collaboration, and continuous improvement.
Act as a visible P&C ambassador within the hotel, building trusted relationships with leaders and Heartists.
Act as a substitute for the Director of P&C in their absence and represent the department in leadership meetings when required.
Labor Relations and Compliance
Support and actively participate in labor relations management, including unionized environments where applicable.
Advise leaders and Heartists on the correct interpretation and application of collective bargaining agreements, internal policies, and labor legislation.
Manage and support disciplinary processes, workplace investigations, and conflict resolution, ensuring fairness and legal compliance.
Ensure compliance with all Accor/Fairmont corporate policies and local labor regulations.
Oversee the management of absences, sick leave, permits, vacations, and, where applicable, compensation, within the Factorial HR system.
Talent Management and Employee Lifecycle
Support the Director in defining and executing talent attraction and retention strategies.
Oversee onboarding processes, orientation, and the Heartist experience.
Support performance management, talent reviews, and career development processes.
Collaborate in the implementation of recognition, engagement, and wellbeing programs.
Act as a liaison with internal committees (Safety, CSR, etc.).
Administration, Systems, and Reporting
Oversee proper personnel administration and maintenance of employee records and files.
Ensure accuracy of data within HR systems (HRIS), including employee movements, benefits, and payroll audits.
Support the preparation and monitoring of the P&C budget, as well as monthly reporting and forecasting.
Coordinate and follow up on internal and external HR audits.
Analyze P&C data and KPIs (turnover, headcount, absenteeism, engagement) to support decision-making.
Culture, Engagement, and Events
Support and oversee the planning and execution of Heartist events, internal celebrations, and corporate activities.
Collaborate in the local implementation of Accor and Fairmont corporate programs and initiatives.
Actively promote Fairmont values and the Heartist culture in all interactions.
Ensure effective and consistent internal communication in coordination with the P&C team.
Other Responsibilities
Participate in special projects and cross-functional hotel initiatives.
Assist in training, orientation, and development programs as required.
Comply with all departmental policies, safety procedures, and brand standards.
Perform other duties as assigned.