The Server Assistant is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for assisting the server at all times, clearing tables, refilling stations, etc. The Server assistant acts professionally at all times and provides the guests memorable experience.
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Have a thorough knowledge of menus and current specials in applicable outlets.
- Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
- Pre-bus all tables removing soiled dishes after each course.
- Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
- Ensure that tables and side stands are kept stocked, tidy and clean.
- Service guests to the standard steps of service.
- Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
- Be familiar with fire extinguishers, locations and know how to use them.
- Refill guest鈥檚 waters at 1/3 left in the glass.
- Ensure overall guest satisfaction.
- Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Raffles Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Raffles Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas if needed.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanor at all times.
- Other duties as assigned.