Communicate effectively with clients and internal departments (kitchen, sales, operations) to manage event requirements and changes.
Manage team performance through training, onboarding, briefings, and performance evaluations in line with brand standards.
Deliver high-quality guest service, maximising sales opportunities and ensuring customer satisfaction.
Coordinate event logistics including equipment hire, stock ordering, and maintaining inventory and storerooms.
Collaborate with leadership and sales teams to drive revenue, support promotions, and ensure seamless event execution from planning to delivery.
Supervise function set-ups and service delivery to ensure all events meet client specifications and expectations.
Lead and support team members to maintain service standards and a consistent, high level of customer service.
Develop and manage rosters effectively within budget, ensuring adequate staffing levels aligned to business needs.
Oversee administrative tasks including preparing accounts, forecasting, and ensuring accurate and timely billing.