Handle reservations for three properties: Te Arikinui Pullman Auckland Airport, Novotel Auckland Airport, and Ibis Budget Auckland Airport.
Record and process all reservation enquiries accurately and efficiently, ensuring all guest information is entered correctly into the reservations system. Prioritise tasks effectively in a fast鈥憄aced environment.
Manage bookings received via phone, email, OTAs, travel agents, airline crew, and group organisers.
Maintain clear communication with internal departments to support smooth guest arrivals. Provide support to the wider reservations team as required.
Provide prompt, friendly, and professional service to all guests and partners.