We are seeking an enthusiastic and experienced Front Office Supervisor to join our team at our luxurious resort in Phu Quoc, Vietnam. As a Front Office Supervisor, you will play a crucial role in ensuring exceptional guest experiences and smooth operations in our bustling tropical island setting.
- Lead and motivate the front office team, fostering a collaborative and customer-focused environment
- Organise and oversee daily tasks, ensuring efficient operations and high-quality service delivery
- Coach and develop team members, sharing knowledge and best practices
- Handle guest complaints and concerns promptly and professionally
- Make decisive operational decisions to maintain service standards
- Manage shift registrations, administration, and evaluations
- Liaise with other departments to ensure seamless guest experiences
- Identify areas for improvement and implement innovative solutions
- Monitor and contribute to the department's performance goals
- Maintain a welcoming and organised front desk area