We are seeking a strategic, hands-on, and inspiring leader to join Fairmont La Hacienda as Director of People & Culture. This role is key in shaping the Heartist experience, driving a high-performance culture, and aligning people strategies with business objectives in a luxury hospitality environment.
The Director of People & Culture will act as a trusted partner to the General Manager and Executive Committee, leading all aspects of the People & Culture function while ensuring compliance with Spanish labor legislation and Fairmont standards.
Strategic Leadership & Business Partnership
- Lead the development and execution of the People & Culture strategy aligned with hotel objectives and Accor/Fairmont guidelines
- Act as a key member of the Executive Committee, providing strategic HR guidance and influencing business decisions
- Drive organizational development, workforce planning, and change management initiatives, particularly in a dynamic operational environment
- Foster a culture of performance, accountability, and continuous improvement
People & Culture Operations
- Oversee the day-to-day operations of the People & Culture department, ensuring a professional, confidential, and Heartist-centric service
- Ensure full compliance with Spanish labor law, collective agreements, and Accor/Fairmont policies
- Lead employee relations, including disciplinary processes, investigations, and conflict resolution
- Maintain strong relationships with employee representatives (Comit茅 de Empresa) and external stakeholders
Talent Acquisition & Employer Branding
- Lead recruitment strategy and execution to attract, hire, and retain top talent in line with approved manning and budget
- Promote employer branding initiatives aligned with Fairmont鈥檚 luxury positioning
- Ensure transparent, fair, and inclusive recruitment and selection processes
Learning, Development & Talent Management
- Drive talent development strategies, including succession planning and career development
- Ensure the implementation of onboarding, training programs, and leadership development initiatives
- Support leaders in performance management processes, goal setting, and development planning
- Identify and develop high-potential talent within the organization
Employee Engagement, Culture & Experience
- Champion the Heartist culture and Fairmont values across all levels of the organization
- Develop and implement engagement, recognition, and wellbeing initiatives
- Foster an inclusive, respectful, and collaborative work environment
- Ensure effective internal communication strategies
Compensation, Benefits & HR Analytics
- Oversee payroll, compensation, and benefits, ensuring internal equity and external competitiveness
- Manage labor costs in line with budget and business needs
- Lead HR reporting, analytics, and KPIs (turnover, engagement, absenteeism, headcount) to support decision-making
- Participate in budget preparation, forecasting, and cost control for the department
HR Systems, Compliance & Governance
- Ensure accuracy and optimization of HRIS systems (e.g., Factorial or similar)
- Oversee audits, reporting, and compliance with corporate and legal requirements
- Maintain proper documentation and HR administration standards
Culture, Brand & Responsible Hospitality
- Embed Fairmont service culture and luxury standards into the employee experience
- Promote responsible and sustainable practices within the workplace
- Support corporate initiatives and brand programs, ensuring local implementation