Job Description

Welcomes all guests as soon as they arrive with care and attention, with a personalised approach
Is proactive, anticipates guests needs and looks for suitable solutions
Conveys the hotel image and promotes company’s loyalty program ALL
Assists as required with the solving of any guest problem and is able support any query

Efficient and satisfying manner
Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them
Carries out all operations concerning guests arrival and departure in compliance with payment procedure
Informs guests about formalities, any special conditions relating to their stay and the services available
Actively contributes to the qualitative and quantitative targets of the department
Breakfast Set up

About AccorHotel

AccorHotel