Job Description

Develop, implement, and oversee guest satisfaction and loyalty programs.
Represent management to guests, building trust and intervening at key moments of the customer journey.
Drive innovation and continuous improvement to ensure memorable guest experiences.
Monitor customer feedback, anticipate needs, and implement corrective action plans.
Coordinate with operational services to guarantee smooth guest stays.
Lead daily team briefings and interact positively with other departments.

About AccorHotel

AccorHotel