Conference & Event Services Manager
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Responsible for organization and supervision of assigned events from date of booking to departure of the last guests, including meeting requirements, guestrooms requirements, guestrooms pick up and F&B related issues
- Lead a Heartist approach to guest experience / service with Sales & Banquet Team
- Establish rapport and maintain contact with clients to encourage repeat business
- Conduct pre-conference meetings to ensure key department are aware of the relevant details pertaining to the group upon their near arrival
- Attend daily meeting to review all event contacts to ensure last minute changes are communicated to Banquet, Kitchen and Stewarding
- Create floor plans for the best use of meeting space for each event and ensure that banquet and client are in agreement prior to set up
- Create Banquet Event Orders based on the event’s requirements and programme to deliver event objectives.
- Initiate billing procedures, ensuring client credibility and deposits / credit applications are received with adequate information within an acceptable time frame
- Responsible for sufficiently “washing” room block and F&B covers for each event in order to ensure a more accurate forecast
Qualifications:
- Candidate must possess at least a Hospitality Management Diploma or equivalent
- A minimum of 1 - 2 years’ experience in the hotel catering and conference industry
- Working knowledge of Opera Sales & Catering, Microsoft Office, Social Tables is a plus
- Knowledge of forecasting and budgeting process
- Ability to plan and execute events effectively with a strong attention to detail