Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
Ensure information provided to guests is accurate and individualized
Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge
Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
Assist in preparing daily, weekly and monthly reports
Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
Ensure smooth shift changes with proper pass-on to the next shift
Report any equipment failures/problems & repair requests to Maintenance Department
Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
Coordinate and communicate with all other departments to ensure a smooth operation