Specific Roles and Responsibilities That Create the Essential Toronto Experience:
The individual is accountable for managing the Banquet office and leading a small team to ensure the accurate and timely completion of colleague scheduling, gratuity distribution and payroll. The Candidate will lead the office team, ensuring to prioritize smooth running of the banquet department whilst also assisting daily operations to ensure a well-supported leadership team.
- Have complete knowledge of the hotel’s events, services and facilities
- Ensure prompt and courteous service is extended both internal and external guests
- Maintain an orderly working environment
- Support the Director of Banquets and Banquet Managers with administrative duties
- Record and check payroll
- Balance labour costs with staffing levels
- Attend daily BEO review meeting
- Maintain employee records ie: vacations, sick leave, leave of absence etc.
- Create bills for banquet services
- Keep track of function gratuities, and communicate with payroll and accounting departments
- Assist with office equipment operation and maintenance i.e.: printer, copier, computer
- Keep documents filed and update them regularly
- Maintain good working relationship with all departments and co-workers
- Attend departmental meetings, record, distribute and file “minutes”
- Coordinate and update last minute changes
- Maintain and update staff and hotel information
- Distribute pay-cheques and other pertinent information
- Complete a Server Schedule for the upcoming week by deadline
- Create a daily assignment of shifts for servers for the upcoming day
- Maintain all purchases and requisitions for the Banquet Department
- Ensure that all financial reporting is maintained and accurate inclusive of payroll, billing and gratuity distribution
- Maintain and ensure that all function information is kept up to date with respect to all changes and or revision
- Daily review of upcoming events to ensure our teams are set up for success
- Work closely with the Conference, Catering & Sales, Stewarding and Culinary teams to review BEO’s to ensure all banquet requirements are in place and communicated.
- Collaborate with the Conference, Catering & Sales team to maximize revenues