As Front Office Team Leader, you鈥檒l be the go-to person ensuring smooth daily operations at reception while leading the team to deliver warm, professional, and memorable service.
Your day-to-day will include:
Preparing for daily arrivals, including room allocations, amenities, VIPs, and special guest requests
Managing smooth and efficient check-ins and check-outs
Ensuring accurate guest data is recorded in the system
Overseeing cashiering duties, foreign exchange transactions, night audit tasks, and departure settlements
Handling walk-in and phone reservations when the reservations team is unavailable
Responding promptly and professionally to guest requests, inquiries, and complaints
Coordinating with other departments to resolve issues quickly and effectively
Issuing and controlling guest room key cards to maintain security
Managing guest messages and information flow
Supporting the other departments when required
Reviewing paymaster accounts and reporting feedback to the Front Office Manager
Reviewing logbooks, following up on pending items, and identifying daily priorities
Monitoring hotel occupancy, groups, functions, and VIP movements
Ensuring daily reception reports and documents are completed and filed accurately