As Lobby Host, you’ll own the guest journey from arrival to departure — ensuring every moment feels considered, calm, and exceptional.
Your responsibilities will include:
Preparing for daily VIP arrivals, including room allocations, amenities, and special requests
Ensuring VIP mise-en-place is perfectly prepared (welcome drinks)
Handling VIP check-in and check-out efficiently, discreetly, and professionally
Personally escorting VIP guests to their rooms
Accurately updating guest information in the system following check-in
Providing warm, attentive, and responsive service to all guests at all times
Resolving guest requests and complaints swiftly by coordinating with relevant departments
Maintaining strong knowledge of hotel rate codes, packages, segmentation, and discounts
Staying in continuous contact with guests to proactively manage any issues or special needs
Making daily courtesy calls to VIP rooms and selected guests
Ensuring front office areas are clean, organised, and guest-ready at all times
Monitoring hotel occupancy, VIP movements, groups, and functions
Re-announcing VIP room details to Housekeeping and F&B teams
Checking departure details for current and upcoming days
Arranging special touches such as bouquets, cakes, and cards for guest anniversaries and birthdays
Inspecting VIP rooms after amenities are placed
Reviewing guest feedback daily and taking direct action where appropriate