Responsibilities: Oversee the operations of the Front Office, Guest Relations and PBX staffs.
30% Train and coach all colleagues and managers on established systems. Assist in new-hire and ongoing training. Direct and assist staff, ensuring that all work is completed effectively. Perform duties of Front Desk Agent, Guest Relations Agent and PBX Operator if required.
30% Ensure all reports and projects assigned performed and completed as directed. Maintain budgets in all departments with regards to labor, expenses and revenues.
20 % Address any guest opportunities, problems and/or requests as they arise in a very friendly and professional manner. Ensure that all matters are resolved or addressed with the proper department head so that they can be resolved.
20% Ensure appropriate follow up with guests and visitors, documenting appropriately.
- In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the Resort:
- Register and/or check out guests
- Operate/handle telephone lines.
- Additional duties as necessary and assigned.
- Regular attendance is essential to the successful performance of this position.
- Due to the fluctuation in business levels in the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Resort, this may include overnight shifts, weekends and holidays. In addition, attendance is required at all scheduled training sessions and meetings.
- All colleagues must maintain a neat, clean and well-groomed appearance per The Grand Del Mar grooming standards.
- Upon employment, all employees are required to fully comply with company rules and regulations for the safe and effective operation of the Resort’s facilities. Employees who violate Resort rules and regulations will be subject to disciplinary action, up to and including termination of employment.