Reporting to the Housekeeping Leadership Team, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer welcoming, friendly and warm service to external and internal guests
- Provide intuitive service, engaging with external and internal guests and anticipating their needs
- Communicate any specific guest requests or concerns with a Housekeeping leader
- Take ownership of guests’ privacy and belongings, while ensuring exceptional service
- Return and properly tag all lost and found articles in the Housekeeping Office
- Clean and sanitize all assigned guestrooms and public spaces including: dusting, making beds, soiled linen/garbage removal from rooms, vacuuming, bathroom cleaning and disinfecting, cleaning furniture, inside window cleaning and replenishing rooms with supplies
- Participate in deep cleaning of rooms as required
- Maintain proper usage of cleaning supplies and equipment
- Consistently update and record all cleaned rooms
- Follow detailed cleaning standards in both stayover and vacant rooms as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
- Follow all safety & sanitation policies and work safely to prevent injury
- Foster positive cross departmental relationships to create a seamless experience
- Report any maintenance needs required in guest rooms, service areas and public spaces
- Ability to work weekends, holidays and shift work as scheduled
- Perform other related duties and follow hotel standards as assigned