Operational Supervision & Quality Assurance:
- Ensure all spa, fitness, and recreation areas are clean, organized, and fully prepared at all times.
- Maintain cleanliness of treatment rooms, locker areas, relaxation lounges, gym facilities, and public wellness spaces.
- Replenish towels, linens, amenities, and supplies in accordance with brand standards and operational needs.
- Support the setup and reset of treatment rooms and wellness areas before and after guest use.
- Monitor equipment and facilities, reporting any maintenance issues promptly.
Guest Experience & Service Excellence:
- Welcome guests to the wellness facilities and provide a warm, professional, and attentive service experience.
- Assist guests with facility orientation, including locker usage, amenities, and wellness areas.
- Anticipate guest needs by ensuring availability of towels, refreshments, and amenities.
- Maintain a calm, clean, and relaxing environment that enhances the overall wellness experience.
- Respond promptly to guest requests and support service recovery where required.
Team Collaboration & Support:
- Support spa therapists, wellness instructors, and supervisors in ensuring smooth daily operations.
- Assist in preparing for treatments, wellness sessions, and recreational activities.
- Participate in daily briefings to stay informed of guest movements, priorities, and operational updates.
- Promote a team culture of cooperation, efficiency, and service excellence.
Coordination & Communication:
- Communicate guest needs, preferences, and any concerns to the relevant team members promptly.
- Coordinate with Spa Reception and other departments to ensure guest readiness and facility availability.
- Report lost and found items, safety hazards, or irregularities immediately.
Commercial & Financial Support:
- Support the promotion of spa services and wellness facilities through positive guest engagement.
- Maintain awareness of available services, packages, and facility offerings to assist guests effectively.
- Ensure proper usage and control of supplies to support cost efficiency.
Standards, Safety & Compliance:
- Adhere to Raffles & Fairmont grooming, hygiene, and presentation standards at all times.
- Ensure compliance with health, safety, and sanitation regulations.
- Maintain cleanliness protocols and infection control standards across all wellness areas.
- Uphold guest privacy and confidentiality at all times.
- Support sustainability initiatives and environmentally responsible practices.