Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals
Coordinate with Reservations, Sales & Marketing departments to work on appropriate strategies to enable the company to make sound business decisions and meet business plan goals
Conduct line-ups, review all information pertinent to the day’s business
Monitor and handle guest complaints in an expedient and effective manner
Anticipate sold-out situations; assist in locating alternative accommodations for guests and assist in following up with guests in accordance with hotel policies and procedures
Review all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventory
Review departmental/divisional profits, payroll expenses, rooms’ expenses, cost per occupied room, previous day’s occupancy and room revenues