Position: Housekeeping Supervisor
Department: Housekeeping
Reports to: Director of Housekeeping
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PURPOSE OF POSITION
To provide a consistent room and bathroom product, and service adjacent areas to meet Raffles standards for cleanliness and presentation
KEY ROLES & RESPONSIBILITIES
- Manage and supervise all tasks of his/her staff
- Ensure all arrival & occupied guest villas are cleaned & inspected at highest standard comply with LQA & brand standards.
- Ensure villas are up to date with required amenities & supplies
- Ensure pantries & colleague’s buggies are checked on daily basis and maintained to set standards
- Ensure to report issues in regards of landscaping & maintenance in and around villas and report them in timely manner
- Ensure to conduct departmental training as per the schedules and to match hours of training required on monthly basis
- Ensure public areas are well maintained
- Ensure that guest supplies are replenished
- Ensure guests’ requests are promptly and courteously met
- Ensure all laundry are delivered before time of return is mentioned in laundry list
- Ensure to check all show villas on daily basis
- Conduct regular room checklists and to check all vacant not reserved, OOS & OOO rooms on daily basis
- Report damage or malfunction in hotel rooms using P.M.S system
- Maintain tools & equipment in proper state of cleanliness and repair
- Maintain a section floor report
- Conduct daily briefings with staff at floor level
- Report unusual behavior/activities on floors to Housekeeping In charge/ Director of Housekeeping
- Ensure to check Trust you report on regular basis and communicate to team members
- Record room status in allocated section accurately
- Comply with hotel’s health, safety and hygiene policies
- Attend meetings and training sessions as required
- Fully understand the difference in guest levels (VIP) and in room categories
PERSONAL ATTRIBUTES
- Good reading, writing and oral proficiency in English
- Must be well presented and professionally groomed at all times
- Strong interpersonal skills and attention to detail
QUALIFICATIONS
- Degree from School for Tourism & Hotel Management
EXPERIENCE
- Minimum 3 years experience in a similar capacity in the hospitality industry