Assistant Manager - Front Office

Are you a natural leader who thrives in a fast‑paced environment where no two days are the same? Do you love creating memorable guest experiences and keeping operations running smoothly? If so, we’d love to meet you.

About the job…

At Novotel Surfers Paradise, we pride ourselves on delivering exceptional service with warmth, professionalism, and attention to detail. As we continue to grow, we’re looking for a confident and proactive Assistant Manager to support our daily operations and uphold our high standards.

As Assistant Manager - Front Office, you will be the hotel representative in the absence of the Front Office Manager and will lead by example, providing operational support and inspiring the Front Office Team to deliver a warm and personalised hospitality to each and every guest, upholding our Novotel and Accor brand standards.  This is a permanent full-time position, 38 hours per week.

As Assistant Manager, you will be the go‑to person for guests and staff during your shift. You’ll oversee hotel operations, resolve issues with calm efficiency, and ensure every guest leaves with a smile.

Key responsibilities:

• Responsible for the day-to-day operations of the hotel across all departments in the absence of Department Heads.
• Responsible for the day-to-day operations of Front Office
• The position will liaise closely with other department heads in the hotel
• The role is primarily responsible for ensuring a high level of customer service at all times
• Optimise Hotel occupancy to attain the highest possible occupancy and average rate
• Provide hands‑on support to staff and foster a positive team culture
• Handle guest enquiries, complaints, and special requests with professionalism
• Conduct property walk‑throughs and ensure safety and service standards are met
• Assist with staff training, rostering, and performance support
• Manage emergency situations and act as the senior decision‑maker on duty
• Maintain accurate reports and handovers between shifts
• Ensure customer/guest and staff needs are met