Key Responsibilities
Service Operations
Assist in setting up the restaurant, buffet, and tables according to service standards.
Help in serving food and beverages to guests under supervision.
Clear tables, reset covers, and maintain cleanliness during service hours.
Support in banquet setup, coffee breaks, and event service.
Guest Interaction
Greet guests warmly and escort them to tables when required.
Take basic orders under supervision and communicate them to the kitchen/bar.
Attend to guest needs, refill water, and ensure a pleasant dining experience.
Handle guest requests and communicate any issues to the supervisor immediately.
Operational Support
Assist in preparing mise-en-place (cutlery, glassware, napkins, condiments).
Learn sequence of service and brand SOPs.
Support room service operations—tray setup, delivery, and clearance.
Maintain stock of service equipment and report shortages or breakage.
Hygiene & Safety
Follow all hotel hygiene, sanitation, and grooming standards.
Handle food, beverages, and equipment safely.
Ensure proper cleanliness of restaurant areas, service stations, and equipment.
Learning & Development
Participate in on-the-job training sessions for service techniques, upselling, menu knowledge, and guest handling.
Shadow senior associates to understand workflow and guest service standards.
Learn billing procedures, POS usage, and order-taking basics.