Primary Responsibilities
Operation
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Supervise and manage daily activities of the department
- Ensure that all team members are properly trained and have the tools and equipment needed to effectively carry out their respective job duties
- Educate/train team members on current safety issues to ensure compliance with all local laws and safety regulations
- Work with Design and Construction team, engineers, and/or outside architects regarding renovations and other such projects; contact contractors for bids and meet with appropriate construction supervisors
- Supervise the maintenance and of repair the interior and exterior of buildings, hotel rooms and contents
- Ensure the execution and achievement of the hotel's preventive maintenance program
- Establish and maintain procedures with regards to the security and replenishment of the hotel’s inventory and assets, such as (not limited to) tools, supplies, equipment, furniture, televisions etc.
- May be responsible for determining the security requirements necessary to ensure that hotel property, employees, guests and patrons are protected against theft, crime, and other hazards, and/or manage the relationship with a third party security firm contracted for such purposes
- Monitor budget and control expenses within all areas of the department
- Participate in the preparation of the annual departmental operating budget and financial
Team Management
- Plan for future staffing needs
- Interview, select and recruit team members
- Identify and develop team members with potential. Mentor and train appropriate employees for upward growth
- Conduct performance review with the team
- Constantly monitor team members’ appearance, attitude and degree of professionalism
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
- Prepare payroll and gratuity reports
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
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Other Responsibilities
- Be fully conversant with hotel fire & life safety/emergency procedures
- Comply with hotel and department policies and procedures at all times
- Attend all briefings, meetings and trainings as assigned by management
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
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Main Complexity/Critical issues in the Job
Proficient in all aspects of building operations and facilities management