Job Description

Answer incoming calls for room service orders in a polite and professional manner
Accurately record guest orders and special requests
Suggest and upsell menu items to enhance guest experience and increase revenue
Coordinate with kitchen and service staff to ensure timely order preparation and delivery
Ensure all orders are entered correctly into the POS system
Follow up with guests to confirm satisfaction and resolve any issues
Maintain knowledge of menu items, ingredients, and preparation methods
Handle guest complaints or escalate to the supervisor when necessary

About AccorHotel

AccorHotel