Fairmont St Andrews are looking for an Assistant Front Office Manager to help shape unforgettable guest experiences while supporting and inspiring our Front Office team every day.
This isn鈥檛 your typical 9-5!
You鈥檒l work a 4 on, 4 off shift pattern, with 12-hour shifts - giving you four full days off to spend time doing what you love. It鈥檚 the perfect balance for those who value both career progression and quality time outside of work.
What you鈥檒l be doing
As Assistant Front Office Manager, you鈥檒l be the driving force behind the daily operation of our Front Desk and guest services. You鈥檒l lead from the front, ensuring every guest interaction is seamless, personalised, and memorable.
You will:
- Lead, motivate and develop a team of Front Office Supervisors and Front Desk Agents
- Take ownership of the smooth, efficient running of Front Office operations
- Be visible in the lobby during peak times, supporting your team and engaging with guests
- Handle guest feedback and resolve challenges with confidence and professionalism
- Drive service excellence, ensuring brand standards and guest satisfaction targets are exceeded
- Support recruitment, onboarding, training and ongoing development of your team
- Monitor performance, costs and productivity to meet business goals
- Build strong relationships across departments to deliver a seamless guest journey
- Bring energy, ideas and personality to create a fun and positive working environment