Assistant Outlets Manager
Primarily responsible for planning short and long term and the day–to-day operations of the outlets including payroll, scheduling, achievement of sales targets, costs controls, and the training, development and performance coaching of colleagues. We are looking for a person whose desire is to provide exceptional customer service in the restaurant, Lobby Bar and In Room Dining, and lead colleagues to a common goal for the guest, colleague, owner and brand awareness.
What is in it for you:
- Competitive Salary
- Paid Time Off
- Medical, Dental and Vision Insurance, 401K
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
Rate of Pay: $53,000-$65,000 per annum
RESPONSIBILITIES:
- Ensure smooth operation of the outlets
- Supervises Restaurant colleagues including the sales and costs of the day to day operation
- Ensures that service standards are in place in accordance with Fairmont Hotels and Resorts Food and Beverage standards manual
- Establishes and maintains effective employee relations, watches proper staffing levels and labor productivity
- Controls stock for daily use in Restaurant to ensure service levels are met
- To contribute and focus on the daily growth of the operation through awareness and understanding of VOG, LQA and Employment Engagement Survey
- Ensure the delivery of excellent service by maintaining high colleague morale and team spirit and following the Service Essentials
- Motivate, lead, coach and monitor the performance levels of all team members
- Participate in the training and coaching of new and existing team members
- Act as a liaison between the Kitchen, Lobby Lounge and the floor
- Actively participate in hotel’s environmental program
- To be Health & Safety conscious and actively involved in maintaining a safe work environment
- Assists in the development and implementation of Food & Beverage promotions
- To complete assigned projects as side duties as required