Job Summary:
The Parking Valet Attendant represents the hotel at the main entrance by greeting arriving and departing guests enthusiastically. They attend to parking request in timely manner to ensure the driveway is accessible at all times. In addition, the Parking Valet Attendant assists the Bellhelp with luggage assistance when needed.
Duties:
- Assist hotel customers with parking requests, issuing claim tickets and explaining parking rates and options. Immediately taking/retrieving the vehicle to/from the parking garage. Carefully operating customers’ vehicles ensuring no damage is caused to the vehicle. Operating vehicles without changing any existing settings within the vehicle such as the radio station. Maintain driveway traffic flow to allow main hotel entrance accessibility and ensuring ample space for passenger and luggage loading and unloading.
- Greet guests immediately with a friendly and sincere welcome. Assist Doorman in opening car doors for arriving and departing customers.
- Respond immediately to customer inquiries regarding hotel features, services, and assistance. Provide clear and understandable information regarding parking rates and options and directions to hotel facilities and nearby attractions.
- Assist Bellman with guest’s luggage. Lifting guest’s items from their vehicle and placing on baggage carts.
- Answer the entrance telephone and provide clear, accurate information to guests and employees
- Maintain an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes
- Clearly communicate guest parking procedures and applicable costs to arriving guests
- Other duties as assigned by the supervisor such as assisting as Bellhelp