Assistant Manager - Outlet

MAIN DUTIES:

Administration

To maintain all hotel records and forms as prescribed by Sofitel hotel management and policies
To be able to plan ahead (is pro-active instead of reactive)
To always be up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized
To control expenses wisely
To ensure that deadlines on all projects are met
To ensure that he schedules himself to be available and on duty during peak periods (frequently opening and closing the operation)
To feel confident in leaving the operation for a period of time due to the qualified Ambassadors he has developed, and who are able to make their own decisions
To ensure that meetings are well planned and results-orientated
To conduct frequent and thorough inspections of Restaurant department (at least once a week)
To feel comfortable with using all F&B Hotel software as well as general administration programs

Financial and Revenue Responsibilities

To monitor all costs and recommend/institute measures to control them
To set and control with the Restaurant Manager any incentive scheme for the department Ambassadors
To ensure that the Department’s Operational Budget is strictly adhered to
To ensure monthly forecasts and targets are known and understood
Balance the need of financial control with the need to remain with Sofitel standards and values

Training and Human Resources

To ensure that the Department adheres to all Sofitel and hotel policies, procedures and standards
To ensure that the Restaurant Operations Manual is prepared and updated
Induct new Ambassadors into the team following F&B induction manual
Assist Restaurant Manager for performance reviews done in a timely manner
Identifies Ambassadors development needs
Conducts training for the development of Ambassadors
Leads and maintains a positive working environment
Delegates work in a manner appropriate to skill levels and the abilities of Ambassadors

Guest Service Responsibilities

Consistently monitors and adheres to Sofitel operating standards and service culture
Luxury service oriented and proud to extend service
Takes every opportunity to be a “sales person” and promote special events, promotions and facilities
Quickly adapts a management style and uses interpersonal skills to suit his/her audience and the situation

Management Skills

Maintain highest standards and quality of services, to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.
Liaise with F&B Aggregators Apps and other F&B Partners to enhance Revenues, Footfalls while managing & controlling costs.

Confidentiality

Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company

To be fully conversant with:

Your team and working environment:

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Do what you love, care for the world dare to challenge the status quo! #BELIMITLESSITLESS

Assistant Manager - Outlet

Job Description