Job Description
- To be a visual presence in the Club Lounge.
- To run the shift and allocate daily roles to team members
- Represent the Club Lounge in any meeting
- To ensure that all opening service and closing procedures are carried out during the shift and all company documentation is completed.
- To maintain the cleanliness of all areas to the detailed standards
- To maintain operational stock levels and order as required
- Communicate correctly and professionally with all colleagues.
- Always remain guest focused and ensure the rest of the team do so.
- To be precise with taking and executing orders from guests.
- To handle any issue/complaints appropriately and inform Manager of the issue and any action taken.
- Take all opportunities to up-sell and create sales daily with all colleagues on duty.
- Be aware of the daily and upcoming business for the department and the resort as a whole.
- To be accountable for all monies and financial payments while on shift.
- To be familiar with the menu, breakfast, evening, wine list & bar menu.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.