Reporting to the Director of Food & Beverage, responsibilities and essential functions include, but are not limited to:
- Consistently offer professional, friendly, and engaging service
- Replace the Banquet Head Waiter or Manager during their absence
- Supervise (manage, train, motivate, recognize, and develop) the banquet team
- Demonstrate autonomy and ensure clear communication within the team and with other departments
- Manage the team, inform staff about upcoming events, and lead pre-event briefings and post-event debriefings
- Review daily and upcoming events and prepare in collaboration with relevant departments (kitchen, stewarding, florists, administration, etc.)
- Ensure that event setups are completed according to standards and within set deadlines
- Organize service, give clear instructions (setup, cleaning, breakdown), and ensure compliance
- Monitor all equipment used in the department (functionality, cleanliness, organization)
- Ensure event spaces are always clean and presentable, even when not in use
- Ensure all setups align with event requirements and that all client-facing equipment is functional
- Ensure proper clearing and resetting of event spaces after each function
- Greet every guest warmly upon arrival and departure, and ensure attentive and respectful service throughout
- Handle guest requests or complaints promptly, respectfully, and according to procedures
- Ensure team members are informed of hotel and local events
- Manage casual or extra staff schedules with autonomy (optimizing productivity and departure times)
- Attend weekly departmental meetings
- Collaborate with the Banquet Head Waiter and Manager to implement action plans based on Opinion Survey results, LQA (Leading Quality Assurance), VOG (Voice of Guest), and ensure follow-up and improvements
- Know, apply, and ensure the application of technical and emotional LQA standards
- Check staff grooming daily and ensure team cleanliness and appearance
- Commit to quality service, discretion, and honesty
- Maintain a professional attitude, smile, and stay calm at all times
- Comply with ergonomic work standards, health & safety rules, and hygiene regulations
- Follow departmental and company policies, procedures, and service standards
- Perform any other duties as assigned