The Switchboard Attendant at Orient Express Venezia is a refined custodian of communication, embodying the timeless elegance, heritage, and bespoke service synonymous with the Orient Express brand. As a primary point of contact, this role ensures seamless, discreet, and impeccably polished communication, delivering an elevated guest experience that reflects the spirit of Venetian grandeur and legendary hospitality.
Key Responsibilities
• Excellence in Call Handling:
Manage all incoming and outgoing calls with poise, warmth, and precision, ensuring each interaction reflects the elegance and prestige of Orient Express. Route calls accurately to guest suites, departments, and leadership while maintaining an exceptional tone and cadence.
• Bespoke Guest Communication:
Deliver highly personalized assistance, including wake-up calls, message handling, and special communication requests, with absolute confidentiality and attention to individual guest preferences.
• Emergency & Discreet Crisis Management:
Respond calmly and efficiently to emergency situations (medical, fire, security), following Orient Express and luxury hospitality protocols, ensuring clear communication while preserving guest comfort and discretion.
• Central Liaison & Cultural Ambassador:
Act as the central communication hub of the property, providing curated information on hotel services, signature experiences, and exclusive Venetian cultural offerings, while liaising seamlessly with all departments.
• Systems Oversight & Safety Awareness:
Monitor communication and safety systems, including fire alarms during non-operational hours, ensuring immediate escalation in accordance with established procedures.
• Administrative Precision & Confidentiality:
Maintain impeccable records, manage telephone billing, update internal directories, and handle sensitive information with the utmost discretion and respect for guest privacy.