As a Receptionist (Day & Night) at Mövenpick Brussels Airport, you will be at the heart of the guest experience across both the hotel and Parking 21, in a dynamic airport environment.
This role combines front office responsibilities with operational autonomy, requiring flexibility, reliability, and a proactive mindset across different shifts, including nights and weekends.
You will play a key role in ensuring smooth daily operations, supporting both hotel guests and parking clients, and delivering a consistent, high-quality service.
Key Responsibilities
- Welcome guests with a professional and friendly approach
- Perform check-in and check-out procedures efficiently and accurately
- Handle reservations, modifications, and no-shows in line with company standards
- Provide clear and relevant information about hotel services, transport, and local area
- Respond to guest requests, feedback, and issues in a proactive and solution-oriented manner
- Manage calls, emails, and administrative follow-up
- Process payments and ensure accurate cash handling
- Coordinate with housekeeping, maintenance, and other departments
- Ensure the front desk and lobby areas are well maintained at all times
- During night shifts: ensure safety procedures, reporting, and basic operational continuity
This position involves working independently during certain shifts and requires strong organizational skills.