Reservations Supervisor

What you will be doing/ Key Responsibilities
 

•                Ensure correct documentation is received for all payment details.

•                Process and input reservations following hotel reservations policy.

•                Liaise with conference and events to accept/decline group room requests.

•                Manage cancellations, pick up and release dates.

•                Ensure the charges for the released rooms are communicated to the client and processed.

•                Manage all group billing issues and resolve and account disputes, and liaise with Assistant Managers on account enquiries and disputes.

•                Take personal responsibility to ensure that all enquiries are addressed.

•                Ensure stop sells on room types, market segments and/or rate levels are enforced when appropriate.

•                Actively upsell.

•                Coordinate group reservations ensuring contract rates are loaded correctly into reservations to maximise efficiency and eliminate revenue rebates.

•                Maintain a positive selling approach to maximise yield in both occupancy and rates.

•                Ensure arrivals list is checked on a daily basis, displaying correct rate and market codes.

•                Ensure the Hotel Guarantee Policy is promoted and adhered to.

•                Consistently deliver a product and service to meet the quality, standards and expectation of customers.

•                Active management of group blocks and wash. Ensure this is managed effectively and communicated to other departments.