We are seeking a detail-oriented and customer-focused GSA - Housekeeping to join our dynamic team at ibis Styles Mysuru, India. In this role, you will be instrumental in maintaining the highest standards of cleanliness, comfort, and safety throughout our hotel. You will work collaboratively with our housekeeping team and other departments to ensure every guest experiences an exceptional level of service and satisfaction. Your commitment to excellence, attention to detail, and friendly demeanor will directly contribute to our organization's success and guest loyalty.
- Maintain impeccable cleanliness and hygiene standards in all assigned guest rooms and public areas, ensuring a safe and comfortable environment that exceeds guest expectations
- Manage and responsibly use all departmental master keys and security protocols to ensure the safety and security of guests and hotel property at all times
- Inspect and prepare guest rooms with precision, including changing soiled linens, remaking beds, and equipping rooms with fresh linens and amenities according to organizational standards
- Conduct thorough inspections of room linens before placement and communicate any below-standard items to the housekeeping supervisor
- Implement and adhere to lost and found procedures with transparency and accuracy
- Maintain floor pantries, corridors, and fire exits in compliance with established standards and safety regulations
- Interact with guests and hotel personnel in a professional, courteous, and helpful manner, responding promptly to guest requests and concerns
- Collaborate seamlessly with all hotel departments to ensure maximum cooperation, productivity, and exceptional guest service
- Identify and recommend cost-effective solutions for resource utilization and educate team members on efficient practices
- Maintain and care for all departmental equipment, fittings, fixtures, and materials under your responsibility
- Monitor and control the availability and proper usage of supplies and materials to minimize waste
- Report to work on time and adhere to the posted schedule with reliability and commitment
- Participate in fire safety, security system, and behavioral training programs to enhance skills and ensure workplace safety
- Support new team members through on-the-job training and knowledge sharing to foster a collaborative and inclusive work environment
- Analyze and resolve guest concerns in a timely and efficient manner to ensure customer satisfaction and loyalty