Responsible for maintaining and upkeep of guest floors and public area as per LRA standards.
Empowered to take decisions related to team.
Empowered to take decisions related to guest delight and situation handling.
Empowered to make necessary changes in standard operating procedure in liaison with the executive housekeeper.
Empowered to take departmental decisions in absence of the executive housekeeper.
To look for ways to minimize cost and implement the same without affecting quality.
Budget making and ensuring same is adhered to.
Should be aware of hotel financials
Department’s expenses should be within hotels profitability.
Responsible for overall hotel upkeep and maintenance.
Officiating executive housekeeper in absence of executive housekeeper.
Tracking guest satisfaction, meeting guests and ensuring guest delight.
Ensuring rooms and public areas are maintained as per aesthetics and LRA standards at all times.
Responsible for major refurbishments, deep cleaning of rooms and VIP movements.
Conducting daily briefings and auditing floor supervisors and assistant managers for room checks.
Approval and reordering of new/old housekeeping related items/amenities.
Planning shift allocation of team members.
Responsible for all audits and guest satisfaction scores.
Making and implementing of all action plans and improvement plans.
Collation of Standard Operating procedures.
Conducting interviews/appraisals/one on one meeting.
Coordination and liaison with other departments and vendor management.
Seeking guest feedback and encouraging team to make defect free rooms to increase overall guest scores.
Actualization of training and conducting training sessions for team members.
Ensures that job descriptions and training manual are constantly updated.
Evaluates the performance of all employees and counsels them in case of any division.
Implements and monitors company policies standards and procedures.
Monitors grooming and hygiene standards of the department.
Ensures implementation of the environmental policies.
Monitoring and control of inventory of supplies with their par stock.
Quality check and economical use of supplies.
Communicates on expenses regarding payroll, cost per occupied rooms, condition of guest furniture, equipment.
Maintaining accurate updated records of all projects including repairs and renovation
Ensures all inventories are performed and recorded.
Controls quality and productivity of the contractor’s work
Ensures preventive maintenance is organized in all areas under responsibility.
Supervises and directs the daily activities and is responsible for the efficient and smooth operation of the department.
Evaluates work load and work habits of all employees
Improves the efficiency standards to ensure better performance
Institutes new processes and procedures to increase productivity.

Housekeeping Manager

Job Description

About AccorHotel

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