As the Director of Food & Beverage, you will lead the strategic and operational direction of our entire F&B division, overseeing eight distinctive dining and bar venues - including a rooftop terrace - as well as three grand ballrooms (the largest at 1,100m虏) and nine versatile meeting rooms. Your role is to craft exceptional culinary and service experiences that reflect the elegance and innovation of Fairmont, while driving revenue, guest satisfaction, and team engagement.
This is a rare opportunity to shape Hanoi鈥檚 most anticipated F&B destination for luxury dining, events, and social gatherings.
Key Responsibilities
Strategic Leadership
Develop and implement the F&B strategy aligned with the hotel's positioning and brand promise.
Lead pre-opening planning and execution for all F&B outlets, events spaces, and service operations.
Drive commercial results by identifying trends, innovating offerings, and maximizing revenue per venue and function space.
Operational Excellence
Oversee the day-to-day operations of all restaurants, bars, in-room dining, banquet and event services.
Ensure seamless collaboration between culinary, service, and stewarding teams.
Maintain the highest standards of hygiene, safety, and service quality across all venues.
Financial & Business Management
Prepare and manage annual departmental budgets, forecasts, and cost controls.
Analyze sales performance, labor productivity, and profitability of each outlet and function space.
Work closely with Sales & Marketing to develop promotional strategies, pricing, and packages that optimize venue utilization and event bookings.
Team Leadership
Inspire, mentor, and lead a diverse team of F&B professionals across culinary and service departments.
Foster a culture of excellence, teamwork, and continuous learning.
Partner with HR to drive recruitment, training, and career development initiatives.
Guest Experience
Champion a guest-first culture that creates memorable, personalized experiences.
Proactively manage guest feedback and implement improvement actions.
Elevate brand standards through curated dining journeys, signature moments, and service rituals.