Reporting to the Housekeeping Leadership Team, responsibilities and essential job functions include but are not limited to the following:
- Offer professional, friendly and engaging service to all guests and responding timely to any special requests
- Provide intuitive service, engaging with external and internal guests and anticipating their needs
- Assist Room Attendants to ensure guest rooms are prepared efficiently
- Respond timely to guests’ special requests for miscellaneous items i.e.: cribs, cots, extra towels, etc.
- Clean all assigned areas including: sanitizing, dusting, pickup and delivery of linen from rooms/carts, vacuuming, spot cleaning carpets, bathroom cleaning, window cleaning, replenish rooms with supplies, maintaining exterior cleanliness, etc.
- Collect dirty linen, garbage and recyclables from Room Attendants’ carts and closets
- Maintain inventory in the Housekeeping closets
- Foster positive cross departmental relationships to create a seamless experience
- Follow detailed housekeeping standards as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
- Participate in renovation projects as needed
- Report necessary maintenance items
- Other duties as required