Take full ownership of the property’s commercial success and overall performance, overseeing everything from P&L management to budgeting, planning, forecasting, and re-forecasting. Drive business growth in Food & Beverage by maintaining the energy and appeal of our rooftop and restaurant venues and supporting our Meetings & Events spaces.
Lead by example in creating a brilliant experience for our guests that exceeds their expectations and builds a great reputation for our properties.
To achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
Make sure our brand standards are properly brought to life and to think outside of the box in how we ground the brand in the local market.
Make our own people a real focus. You will be managing a large team, so creating an environment where they feel supported, have opportunities to grow, and enjoy what they do is key to this role!
Play a key role in managing the relationship with the central teams and owners. Given the complexity of the building with multiple occupiers and users, maintaining clear and effective communication with owners and stakeholders is critical.